Introduction
Virtus Consulting Group Pty Ltd (“Virtus”, “we”, “us” or “our”) operates across three service arms — business consulting and executive coaching, elite security training, and a guest speaker bureau. In the course of providing these services, we collect and handle personal information from clients, enquirers, event organisers and security training participants across Australia.
We are committed to protecting your privacy and at all times adhere to the Australian Privacy Principles under the Privacy Act 1988 (Cth). This policy sets out how we manage your personal information and what your rights are in relation to it.
1. Information We Collect
We collect personal information that is necessary to provide our services. This may include:
- Basic contact details — name, phone number, email address and postal address
- Professional information — job title, organisation name and business details
- Event details — for speaker bureau enquiries, information about your event, audience size, budget and objectives
- Training information — for security training enrolments, relevant professional background, licensing details and assessment information
- Coaching and consulting information — business and personal information shared in the course of an engagement
- Payment information — billing details required to process invoices
- Communication records — emails, enquiry form submissions and correspondence with us
Credit card and banking information is never stored on our servers. All financial transactions are processed through secure third-party payment providers.
2. Storage and Security of Your Information
All personal information collected by Virtus is stored on secure protected servers or, where provided in physical form, in secure locked storage facilities. Access to your personal information is restricted to authorised Virtus personnel and service providers who require it to deliver our services.
We use all reasonable means to protect the confidentiality and integrity of your personal information. Our website uses SSL encryption to protect information transmitted to us online.
We retain personal information only for as long as necessary to fulfil the purpose for which it was collected, or as required by law. Personal information that is no longer required is destroyed securely — physical records are shredded through approved secure destruction services and digital records are permanently deleted from our systems.
3. How We Use Your Information
Virtus uses the personal information we collect to:
- Deliver consulting, coaching, security training and speaker bureau services
- Respond to enquiries, booking requests and communications
- Process invoices, payments and contractual documentation
- Match speakers to your event requirements and facilitate bookings
- Administer security training enrolments, assessments and certifications
- Send service updates, program information and relevant communications
- Improve our services, website and client experience
- Comply with legal and regulatory obligations
We will only use your personal information for the purpose for which it was collected, or a directly related purpose you would reasonably expect.
4. Marketing Communications
From time to time, Virtus may send you direct marketing communications including program updates, thought leadership content, event announcements and our newsletter. We will only send marketing communications if you have explicitly opted in to receive them.
You may unsubscribe at any time by clicking the unsubscribe link in any email we send, or by contacting us directly. Your request will be actioned immediately.
We do not sell, rent or trade your personal information to third parties for marketing purposes under any circumstances.
5. Third Parties and Service Providers
Virtus does not sell or deal in personal or customer information. We will not disclose your personal information to third parties except in the following circumstances:
- Service providers — trusted third parties who assist us in delivering our services, including payment processors, booking platforms and contract management tools. All such providers are required to handle your information in accordance with this policy.
- Speaker bookings — where you engage Virtus to book a speaker, we will share relevant event details with the speaker or their representatives as necessary.
- Legal requirements — where required by law, court order, subpoena or a law enforcement agency request.
- Business transfer — in the event of a merger, acquisition or sale of Virtus or its assets, your information may be transferred under a confidentiality agreement.
Some of our service providers may be located overseas and may not be subject to Australian Privacy Laws. Please contact us if you require specific details.
6. Cookies
Our website uses cookies — small files placed in your web browser that collect information about your browsing behaviour. Cookies allow us to tailor the website experience and understand how visitors use the site. They do not access personal information stored on your device.
Most web browsers accept cookies automatically. You can disable cookies through your browser settings, however this may affect the functionality of certain areas of our website.
We use cookies to analyse website traffic, improve the visitor experience and serve relevant advertising through third-party platforms such as Google Ads. These ads may appear on our website or other websites you visit.
7. Embedded Content
Pages on this site may include embedded content such as videos, images or social media posts. Embedded content from other websites behaves in the same way as if you had visited those websites directly. These websites may collect data about you, use cookies and monitor your interaction with that content.
8. Links to Third Party Websites
Our website may contain links to third-party websites. These links are provided for convenience only and do not constitute endorsement by Virtus. We are not responsible for the privacy practices of any third-party websites and encourage you to read their privacy policies. This policy applies solely to information collected by Virtus Consulting Group.
9. Accessing and Correcting Your Information
You have the right to access the personal information Virtus holds about you and to request correction of any inaccurate or outdated information. To make a request, please contact us in writing via email.
If you believe we have breached the Australian Privacy Principles, you may make a complaint by contacting us directly. We will investigate and respond within 30 days. If you are not satisfied with our response, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
10. Changes to This Privacy Policy
Virtus reserves the right to update this privacy policy at any time. Changes are effective immediately upon posting on this website. We encourage you to review this policy periodically. The date of the most recent update is noted at the top of this page.
Contact Us
If you have any questions or concerns about this privacy policy or the way Virtus handles your personal information, please contact us at:
Email: hello@virtusconsultinggroup.au
We will respond within 5 business days.